ETV DEVICE HELP

ETV Pro on Android TV, TV boxes and other Smart TVs

“Smart TV” describes connected features, not one operating system. Check the system before requesting access: compatible Android TVs and boxes can use Pro; other systems need an available Xtream-compatible player.

By ETV Pro support · Published

Identify the device doing the playback

If you use an external stick or box, check that device, not just the television screen connected to it. Note the manufacturer, exact model and operating system from Settings → About. Do not assume every stick or every new television supports Android APK installation.

For compatible Android TV hardware

Choose Pro if you want the ETV Pro app. Complete email verification and use the supplied private download link on the TV device. Where your device supports Downloader, you can enter the emailed link there. The signed link must remain complete; missing characters can send you back to email verification. Do not use an invented short download code.

Installation and remote control

Follow the device installer prompts and review any permission requested for the download app. Open ETV Pro and check whether the app runs correctly with your remote. Trial eligibility is checked in the app. A compatible operating system is a starting point, not a promise that every model or remote behaves identically.

Samsung Tizen, LG webOS and other systems

The Android APK is not a Tizen or webOS application. Check your device store for a player that explicitly supports Xtream login. Availability varies by model, region and publisher. Before paying for a player, confirm its login fields and any trial or subscription terms. If no compatible player is available, ask support about your device before requesting an account.

Test before choosing a subscription

Try your usual channels, sound, picture and remote navigation. If playback fails, report whether it affects one programme or everything. Include your TV or box model and player name. Requesting another product trial is not a troubleshooting step; support can first check the setup you already have.

Common questions

Does a Smart TV automatically support Pro?

No. Pro needs compatible Android hardware. Other television systems need a supported Xtream player.

Can an Android TV use Xtream instead?

Yes, if a compatible player is installed and you have the matching Xtream account details.

Get help with your setup

Open the installation and existing-user app-link page · Request the right trial for your device

Already applied? Reply to your support email instead of making another request.

Send your device, player and error message to [email protected]. Hide passwords in screenshots.